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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets with 1go Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules shown for a particular game, market or promotion. By placing a bet, you confirm that you understand and accept the rules that apply to that bet.
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1. General betting conditions
These rules apply to betting activity made through the 1go Casino website or any other approved service channel. A player must have an account and must be permitted to use the service under applicable Australian laws and the laws that apply to the player’s location. Age, identity and eligibility checks may be required before an account can be opened, used or paid.
Article contents
Players are responsible for reading the information displayed before confirming a bet. This includes the selected game, event, market, outcome, stake, odds or multiplier where applicable, potential return, applicable fees or conditions, and any relevant closing time. If information is unclear, the bet should not be placed until the player has checked the available rules or sought clarification through the available support channel.
- Only one personal account may be permitted for each player, subject to the applicable account terms.
- Account details must be accurate, complete and kept up to date.
- Players must protect their login details and must not allow another person to use their account.
- Bets must be placed personally by the account holder and not on behalf of another person.
- Players must not use the service for unlawful activity, fraud, collusion, manipulation or any other prohibited purpose.
- A bet may be refused, suspended, cancelled or reviewed where required by law, security procedures, technical circumstances or the applicable terms.
The minimum and maximum stake, available markets, accepted payment methods and any other transaction conditions may vary by product, account, event, game or promotional offer. The conditions displayed at the time of a transaction are the conditions that should be checked before confirmation. General website information may not apply to every bet.
Acceptance of a bet
A bet is not accepted merely because a player has selected an option or entered a stake. A bet is accepted only when the system confirms it as accepted and records it in the player’s account or betting history. Players should check their account history after placing a bet. If a confirmation is not received, the player should avoid placing the same bet again until the status has been checked.
If a bet is accepted in error, including because of an obvious pricing, technical, display or processing error, 1go Casino may take the action allowed under the applicable Terms and Conditions and relevant law. This may include correcting, voiding or reviewing the bet. Players will not be asked to rely on information that is clearly incorrect where the applicable rules allow corrective action.
2. Sports, events and market rules
Sports and event bets are governed by the specific rules displayed for the relevant sport, competition, event or market. Those rules may explain how selections are determined, what happens if an event is postponed or abandoned, how changes to participants are handled, and which official source is used to determine the result.
Unless the specific market rules state otherwise, settlement is generally based on the official result or other recognised result information available for the relevant event. A later amendment to an official result may affect settlement where the applicable rules permit it. Informal reports, social media posts or unofficial commentary do not determine the result.
- A postponed, abandoned, interrupted or rescheduled event may be settled, suspended or voided according to the relevant market rules.
- A change of venue, surface, distance, participant or event format may affect whether a market remains active.
- Markets may close before the scheduled start time or while an event is in progress.
- Live or in-play markets may be delayed and may not reflect the latest action immediately.
- A selection that does not participate may be treated according to the rules for that sport or market.
- Where an event or market cannot be settled fairly, the bet may be voided or otherwise handled under the applicable rules.
Odds, prices and displayed information
Displayed odds, prices, probabilities and potential returns are provided for the relevant bet at the time it is shown. They may change before a bet is confirmed. The price accepted for a bet is the price recorded in the confirmation, unless the applicable rules permit an adjustment because of an obvious error or another stated circumstance.
Where a market includes a stated condition, such as a handicap, total, place requirement or combination of selections, the bet is settled according to that condition. Players should review the full market name and any associated information rather than relying only on a shortened description.
Multiple and combination bets
Combination, multiple or accumulator bets are settled by applying the outcome of each included selection and the rules of the relevant market. If one or more selections are void, the remaining selections may be settled in accordance with the specific combination rules. A bet may therefore produce a different return from the amount initially expected if a selection is void, withdrawn or otherwise treated under the market rules.
3. Casino games, settlement and account balances
Casino games are governed by the rules shown for the individual game. These rules may describe the objective, available options, winning combinations, game rounds, bonus features, interruptions and the way results are determined. Players should read the game information before starting a round or placing a wager.
A game round is normally considered complete when the system has recorded the outcome. If a connection is interrupted, the round may still be completed by the system. Players should check their balance and account history before attempting to repeat a wager after an interruption. Duplicate wagers or duplicate claims may be reviewed and may not be accepted.
- Game outcomes are determined by the applicable game system and its stated rules.
- A player cannot cancel a completed game round unless the relevant rules expressly allow it.
- If a technical issue affects a game, the affected round or transaction may be suspended, reviewed, corrected or voided as permitted by the applicable terms.
- A displayed balance is not necessarily final while a transaction or game round is processing.
- Withdrawals may be subject to account verification, payment checks and other requirements set out in the applicable terms.
- Funds obtained through prohibited activity, error or misuse may be withheld or corrected where permitted by law.
Settlement and corrections
Settlement means recording the result of a bet and applying any resulting return to the account. Settlement may occur after the relevant event or game has finished and after the necessary result information has been verified. If a bet is settled incorrectly because of a processing issue, incorrect result, obvious error or other recognised problem, the settlement may be corrected in accordance with the applicable rules.
Players should review their betting history and account balance regularly. Any suspected error should be raised promptly through the available support process, with enough information to identify the relevant bet or transaction. Raising a query does not change the original settlement unless a correction is subsequently confirmed.
4. Responsible betting, prohibited conduct and disputes
Gambling should be treated as entertainment, not as a way to make money or recover losses. Players should only bet with money they can afford to lose and should set personal limits on time and spending. Chasing losses, borrowing money to gamble, or betting while distressed can increase harm.
- Take regular breaks and keep track of deposits, stakes and losses.
- Do not gamble when affected by alcohol, drugs, stress or strong emotions.
- Do not increase stakes to try to recover previous losses.
- Use available deposit, spending, time-out or self-exclusion tools where appropriate.
- Ask for help if gambling is affecting finances, relationships, work, study or wellbeing.
- If gambling no longer feels enjoyable or controlled, stop playing and seek independent support.
Any person who is under the applicable legal gambling age, self-excluded, restricted, located in a prohibited jurisdiction, or otherwise not eligible must not use the service. Players must not attempt to bypass account controls, identity checks, location controls, responsible gambling limits or other security measures.
Suspension, closure and investigation
An account, bet or transaction may be restricted, suspended or reviewed where there is a concern about identity, age, payment ownership, safer gambling, security, fraud, collusion, manipulation, multiple accounts, unlawful conduct or a breach of the applicable terms. Information or documents may be requested to complete a review. The outcome of a review will be handled in accordance with the relevant terms and applicable law.
Queries and disputes
Players should first review the applicable game or market rules, account history and confirmation details. If a concern remains, it should be submitted through the support option available on the website. The request should include the account identifier, date and approximate time, relevant event or game, bet reference if available, and a clear description of the issue. Personal payment information should only be provided through a secure approved channel.
These Betting Rules may be updated from time to time to reflect changes to products, systems, law or responsible gambling requirements. The version available when a bet is placed generally applies to that bet, subject to any correction or requirement under the applicable Terms and Conditions. If any part of these rules conflicts with a specific game rule, market rule or mandatory legal requirement, the specific rule or legal requirement will apply to the extent of the conflict.
