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Responsible Gaming
At 1go Casino, gambling should be an enjoyable leisure activity, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed choices and staying in control of how much time and money you spend. This page provides general information to help players in Australia approach gambling carefully and recognise when additional support may be useful.
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Gamble for entertainment
Casino games are based on chance. Every result is independent, and no strategy can guarantee a win. Previous results do not change the odds of future results, and a losing run does not mean that a win is due. It is important to treat any money spent on gambling as an entertainment expense rather than an investment.
Article contents
Only gamble with money you can comfortably afford to lose after essential costs have been covered. Never use money intended for rent, mortgage payments, bills, food, education or other important commitments. Gambling with borrowed money, credit intended for essential expenses or money needed by your family can increase financial and personal stress.
- Set a budget before you begin and keep to it.
- Decide how long you will play before starting.
- Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
- Do not chase losses by increasing stakes or playing for longer.
- Do not assume that a bonus, feature or promotion will change the underlying risk of gambling.
- Keep gambling separate from important financial decisions and everyday responsibilities.
- Never gamble to recover money lost through gambling.
A win is not a reason to increase your spending, and a loss is not a reason to continue. Consider withdrawing funds that you are happy to keep rather than returning them to play. Keeping a personal record of deposits, withdrawals, time spent and results can also help you maintain an accurate view of your gambling activity.
Tools to help you stay in control
Planning your gambling before you play can make it easier to stay within your chosen limits. Depending on the features available to your account, you may be able to use tools that support responsible play. These can include deposit limits, spending limits, wagering limits, session reminders, activity statements, cooling-off periods and self-exclusion.
Set a personal budget
Choose an amount that fits comfortably within your entertainment budget. A limit should be based on your income, expenses and other commitments, not on the amount you hope to win. Once your limit has been reached, stop playing. Do not immediately increase the limit because you are losing or because you believe a win is likely.
Manage your time
Gambling can feel absorbing, particularly when games are readily available. Decide when your session will end and use reminders or breaks where available. Avoid playing late at night or during periods when gambling may interfere with work, study, sleep, relationships or other responsibilities.
Take a break or self-exclude
If you feel gambling is becoming difficult to control, consider taking a cooling-off break or requesting self-exclusion. Self-exclusion is a voluntary step that restricts access to gambling for a chosen period or under applicable arrangements. During a break, do not open another account or use another person’s account to continue gambling. If you request a restriction, follow the instructions provided and contact support through the available account channels if you need help understanding the process.
Account limits and responsible gaming controls may have conditions, waiting periods or other requirements. Read the information shown when using a tool and keep your login details private. These tools are designed to assist with control, but they work best when used alongside a personal budget and honest reflection about your gambling.
Recognising when gambling may be a problem
Problem gambling can affect anyone, including people who have gambled for a long time without concern. It is not defined only by the amount of money lost. The important question is whether gambling is affecting your choices, finances, wellbeing, relationships or daily responsibilities.
Consider taking a break and seeking support if you recognise any of the following signs:
- You spend more time or money gambling than you planned.
- You repeatedly try to cut back or stop but find it difficult.
- You chase losses or gamble with the aim of winning back money.
- You hide, minimise or misrepresent your gambling to family, friends or colleagues.
- You borrow money, sell possessions or miss payments to continue gambling.
- You feel restless, irritable or preoccupied when you are not gambling.
- Gambling affects your work, study, sleep, health or relationships.
- You gamble to escape stress, sadness, loneliness, anxiety or other difficult feelings.
- You continue gambling despite negative financial or personal consequences.
- You rely on gambling wins to pay for essential expenses.
You do not need to wait until a serious problem develops before asking for help. Speaking with someone early can make it easier to understand your options and regain control. A trusted friend, family member, qualified counsellor, financial counsellor or gambling support service can provide practical and confidential assistance.
If someone close to you is concerned about your gambling, listen to their concerns rather than dismissing them. Consider sharing information about your limits, asking them to help you stay accountable and taking a break while you review your gambling habits.
Support, safety and account responsibility
Players in Australia can seek help from gambling support organisations, health professionals, financial counsellors and community services. These services may assist with counselling, budgeting, debt concerns, emotional wellbeing and conversations with family members. You can search for a suitable service in your state or territory, or speak with a health professional about an appropriate referral.
If gambling is causing immediate distress, financial danger, threats, family violence or thoughts of self-harm, stop gambling and seek urgent assistance from emergency services or a qualified crisis service in your area. Your safety is more important than any account, game or financial result.
Protect your account
Your account should be used only by you. Keep passwords and verification information secure, and do not allow another person to gamble through your account. If you believe another person has accessed your account, change your password and use the available support channel to report the concern. Review account activity regularly and query transactions that you do not recognise.
Age and legal requirements
Only people who meet the applicable legal age and eligibility requirements may use gambling services. Do not gamble if you are underage or if you are not permitted to participate under applicable law or account rules. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices or payment methods.
Our approach
1go Casino supports informed and responsible participation. We may provide account information, activity records and responsible gaming options to help players make decisions. We may also take steps where account activity, age, identity or eligibility requires review. Responsible gaming tools are not a substitute for professional advice, and seeking help is a positive step rather than a failure.
Before you play, ask yourself whether you can afford the activity, whether you understand that outcomes are uncertain and whether gambling fits comfortably within your life. If the answer to any of these questions is no, do not gamble. Taking a break today can help protect your finances, relationships and wellbeing.
