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Privacy Policy
This Privacy Policy explains how 1go Casino generally collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information. This policy is intended for players in Australia and should be read together with the website’s other terms and conditions.
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Information we may collect
To provide online gambling services safely and effectively, 1go Casino may collect information that identifies a player, relates to an account or helps the website operate. The information collected depends on how a player uses the website, the services requested and the checks required before certain activities can be completed.
Article contents
Account and contact information
When a player registers or updates an account, the site may handle details such as a name, date of birth, residential location, username, password, telephone details and email address. It may also record preferences, account settings, communications and information provided when a player contacts customer support.
Identity and verification information
For identity, age, security and compliance checks, players may be asked to provide verification documents or other information. This can include identity documents, proof of address, information about the source or use of funds and details needed to identify unusual or suspicious activity. Verification information is handled for legitimate operational, safety and legal purposes.
Payment and transaction information
The site may record deposits, withdrawals, wagers, winnings, account balances, payment method details and related transaction records. Payment information may be processed through payment service providers. Where appropriate, the site may receive confirmation or limited payment details rather than complete payment credentials.
Technical, device and usage information
When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, approximate location, pages visited, login activity, referral information and information about how the website is used. The site may also use cookies and similar technologies to recognise a device and remember selected settings.
- Information supplied directly by a player during registration, verification, payment or support interactions.
- Information generated through account activity, transactions, gameplay and website use.
- Information received from service providers that help with identity checks, payment processing, fraud prevention, security, analytics or technical support.
- Information required to meet applicable legal, regulatory, tax, financial crime prevention and responsible gambling obligations.
How we use personal information
Personal information is used only for appropriate business, service, security and legal purposes. The main reasons for handling information include creating and administering an account, providing requested services, processing transactions and helping players use the website.
- To register players, maintain account records and provide access to available services.
- To confirm identity and age, carry out verification checks and protect the account from unauthorised use.
- To process deposits, withdrawals, wagers and other account transactions.
- To detect, prevent and investigate fraud, money laundering, abuse, collusion, technical attacks and other harmful or unlawful activity.
- To provide customer support, respond to questions, resolve disputes and communicate about account or service matters.
- To improve website performance, security, usability and reliability.
- To understand general usage patterns and maintain suitable website content, features and communications.
- To send marketing or promotional communications where permitted and where a player has provided consent or the communication is otherwise allowed.
- To meet legal, regulatory, tax, financial, security, responsible gambling and record-keeping requirements.
- To protect the rights, property and safety of the website, its players and other relevant people.
Where information is requested for a required account, verification or legal purpose, a player may not be able to use some services if the information is not provided. The site will aim to collect information that is reasonably necessary for the purpose explained or understood at the time of collection.
Sharing information
Personal information may be shared with trusted service providers that support the operation of the website. These providers may assist with hosting, payment processing, identity verification, fraud prevention, customer support, security, analytics, communications and technical maintenance. They are expected to handle information according to appropriate instructions and safeguards.
Information may also be disclosed where necessary to meet a legal or official request, enforce applicable terms, investigate suspected wrongdoing, protect a person from harm or support a business change. Information may be processed in Australia or another country where service providers operate. Reasonable steps should be taken to protect information when it is handled by third parties.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies stored on a device when a website is visited. 1go Casino may use them to keep the website functioning, maintain sessions, remember preferences, support security, understand website traffic and improve the player experience. Some cookies may be placed by service providers that help deliver particular website features.
Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect login functions, preferences, security features or the availability of certain parts of the website. Browser settings may also allow a player to delete cookies that have already been stored.
Security measures
Appropriate technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure technology and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should keep account credentials confidential and contact support if they suspect unusual account activity.
Storage and retention
Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, to maintain business records, resolve issues, protect the website or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable verification, players may have rights relating to the personal information held about them. These rights can vary depending on the circumstances, the type of information involved and the reason it is being retained.
- Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available. This request may be limited where records must be retained for legal, security, dispute or operational reasons.
- Marketing consent: withdraw consent to marketing communications at any time. Players may use an unsubscribe option included in a message or contact support to request that marketing communications stop.
- Questions or complaints: ask how information is handled, raise a privacy concern or request an explanation about a decision involving personal information.
To exercise a data right, make a privacy request or ask about the handling of your information, contact support@1go-casino.best. Please include enough detail to identify the relevant account and clearly describe the request. For security, additional information may be needed to verify the identity of the person making the request. This helps prevent personal information from being disclosed to an unauthorised person.
A request will be considered and handled within a reasonable timeframe, subject to applicable requirements and the nature of the request. In some cases, access, correction or deletion may be refused or limited, including where providing the information could affect another person’s privacy, compromise security or interfere with legal, fraud prevention or record-keeping obligations. If a request cannot be completed in full, the reason and any available alternatives should be explained where appropriate.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new personal information or using a changed service. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.
