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Terms & Conditions
These Terms & Conditions apply to your use of 1go Casino, including its website, games, account services, payment features and promotions. Please read them carefully before registering, depositing funds or placing a wager. By accessing or using the services, you confirm that you understand and agree to these terms. If you do not agree with them, you should not use the website or related services.
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1. Eligibility and account requirements
These terms apply to all use of 1go Casino services. They should be read together with any game rules, promotional terms, privacy information, responsible gambling materials and other notices displayed on the website. Specific games, promotions or services may have additional conditions. Where additional conditions apply, you should review them before taking part.
Article contents
You must be legally permitted to access and use online gambling services in the location where you are physically present. You must also meet the minimum legal age that applies to online gambling in your jurisdiction. You are responsible for checking the laws that apply to you before registering or playing. 1go Casino does not encourage anyone to use the services where doing so would be unlawful.
When opening an account, you must provide information that is accurate, current and complete. This may include information needed to verify your identity, age, location, payment method or source of funds. You must update your information if it changes and respond promptly to reasonable verification requests. False, misleading or incomplete information may result in account restrictions, cancelled transactions or account closure.
- You may only hold and use an account in your own name.
- You must keep your account login details confidential and take reasonable steps to prevent unauthorised access.
- You must notify support promptly if you believe another person has accessed your account.
- You must not sell, transfer, rent or otherwise provide your account to another person.
- You must not create or use multiple accounts to avoid restrictions or gain an improper advantage.
- You must not use the services for fraud, money laundering, unlawful activity or any other improper purpose.
You are responsible for activity carried out through your account where you have failed to keep your login details secure. 1go Casino may apply security, verification and fraud-prevention checks at any time. Access may be refused, suspended or limited where this is reasonably necessary to protect you, other customers, the platform or the integrity of the services.
2. Games, wagers and payments
A wager is accepted only when it has been recorded and confirmed by the relevant system. The platform records will generally be used to determine whether a wager was placed, accepted, cancelled or settled. You should check your account and transaction history regularly and report any suspected error as soon as reasonably possible.
Game outcomes are determined by the applicable game rules and relevant technical processes. Past results, betting patterns, strategies or claims made by other people do not guarantee future results. Once a wager has been accepted, it cannot normally be cancelled unless the applicable game rules or website conditions expressly allow this.
If a technical problem, display error, communication failure or system interruption affects a game or transaction, 1go Casino may investigate the issue and take reasonable corrective action. This may include correcting an obvious error, cancelling an affected transaction or restoring an account to the position it would have held without the error, subject to applicable law.
Deposits and withdrawals
Payment methods, transaction requirements and any applicable limits or fees may be displayed on the website or during the payment process. You should use a payment method held in your own name unless another arrangement has been expressly approved. Payment requests may be subject to identity, age, anti-fraud, financial crime and responsible gambling checks.
A withdrawal may be delayed, declined or adjusted where information is incomplete, a payment method cannot be verified, a transaction has been reversed, an account review is in progress or further action is required by law. Funds may be returned to the original payment method where appropriate. You remain responsible for fees, charges, taxes or obligations imposed by your bank, payment provider or applicable law.
The balance shown in your account may include available funds, pending amounts, restricted promotional value or other amounts that are not immediately withdrawable. You should not treat a displayed balance as confirmation that funds are available for withdrawal until all applicable checks and conditions have been completed.
If money is credited to your account in error, you must not use or withdraw it. You should notify support promptly. 1go Casino may correct an error, reverse an incorrect credit or recover funds paid to you by mistake. Transactions suspected of being fraudulent, irregular or connected with prohibited activity may be held for review.
3. Promotions and responsible gambling
Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, which may include eligibility requirements, activation steps, expiry dates, wagering requirements, game restrictions, maximum values and withdrawal conditions. You should read the applicable terms before accepting or using an offer.
Unless stated otherwise, promotional offers are intended for one person, one account and one household. The use of multiple accounts, automated play, coordinated activity, abusive wagering patterns or attempts to exploit an error may result in the removal of promotional value and related winnings. 1go Casino may change, withdraw or end a promotion in accordance with its published conditions and applicable requirements.
Gambling should be treated as entertainment, not as a way to make money. Outcomes are uncertain and losses can occur. You should only gamble with money you can afford to lose and should never borrow money, chase losses or rely on gambling to resolve financial difficulties. Do not gamble when affected by alcohol, medication, stress or any other circumstance that may affect your judgement.
- Set a personal budget before you play and stop when it has been reached.
- Use available deposit, spending, loss or session limits where offered.
- Take regular breaks and avoid playing for longer than planned.
- Request a cooling-off period or account break if you need time away from gambling.
- Request self-exclusion if you want to prevent access for a longer period.
- Do not open or use another account during a self-exclusion period.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Responsible gambling tools are intended to support informed choices, but they do not replace personal judgement or professional assistance. Requests concerning limits, account breaks or self-exclusion may require reasonable processing and identity checks. Once a restriction or self-exclusion request has been made, you must not attempt to bypass it.
Acceptable website use
You must use the website fairly and lawfully. You must not interfere with its operation, introduce malicious code, use bots or unauthorised automated tools, copy or commercially exploit website content, reverse engineer platform technology or attempt to gain unauthorised access to accounts, systems or data. You must not impersonate, threaten, harass or harm another person through the services.
4. Suspension, privacy, liability and changes
1go Casino may suspend, restrict or close an account where there is a security concern, suspected breach of these terms, suspected fraud, incomplete verification, a payment issue, a responsible gambling concern or a legal requirement. An account may also be restricted where activity could affect the fairness, security or integrity of the services. You may be asked to provide additional information before access or transactions are restored.
If an account is closed, any remaining balance will be dealt with in accordance with applicable law, these terms and the outcome of relevant checks. Amounts connected with fraud, unlawful conduct, serious breaches or invalid activity may be withheld where permitted. Closing an account does not remove obligations that arose before closure, including obligations relating to payments, verification, disputes or lawful investigations.
Personal information is handled in accordance with the 1go Casino Privacy Policy. Information may be collected, used, stored and disclosed for purposes including providing services, verifying identity and age, processing payments, preventing fraud, meeting legal obligations, managing responsible gambling risks and improving the website. Please read the Privacy Policy for further information about how personal information is handled.
To the extent permitted by law, the website and its services are provided without a guarantee that they will always be available, uninterrupted, error-free or suitable for every purpose. 1go Casino is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, device problems, payment provider interruptions, malicious activity or other technical events. Nothing in these terms limits or excludes a right or remedy that cannot lawfully be limited or excluded under Australian law.
The website may contain links or references to third-party services. Those services may be operated independently and may have their own terms, conditions and privacy practices. You should review the relevant information before using a third-party service. 1go Casino is not responsible for the availability, content or conduct of third-party websites or providers.
These terms may be updated from time to time to reflect changes to the website, services, legal requirements or operational practices. The latest version will be made available on the website. Where appropriate, significant changes may be communicated through a notice or another suitable method. Your continued use of the services after an updated version takes effect indicates acceptance of the revised terms.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining provisions continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. Questions, complaints or requests about these terms should be made through the support options available on the website.
